Terms & Conditions

Driveabout Campers and Barefoot Rental Terms for travel from 1 August 2016

Important Information About Your Rentals

PLEASE BE ADVISED WE STRONGLY RECOMMEND YOU TAKE OUT PERSONAL ADEQUATE TRAVEL INSURANCE FOR THE TRIP YOU ARE UNDERTAKING REGARDLESS, ON TOP OF ANY INSURANCE AVAILABLE THROUGH OUR COMPANY

On arrival you will be required to sign a rental agreement with the operators of Driveabout Campers and Barefoot Campers Australia. Here are the terms and conditions.

Definitions

The following definitions apply for the Terms and Conditions for Driveabout Campers and Barefoot Campers Australia.

  • The Supplier means the operator of Driveabout Campers Australia and Barefoot Campers Australia.
  • The Client is also referred to as the hirer(s) or renter(s) or customer(s) .

Payment Terms

A non refundable booking deposit is required to secure your campervan booking. The exact amount is detailed in the breakdown of pricing.

A deposit of $220.00 (for campervans) and $330.00 (for motorhomes) and $330.00 for peak periods or special events is taken shortly after booking confirmation as a separate transaction. The remaining balance is due in full 14 days before the commencement of hire. If the hire is finalised within this period, the payments should be made in full.

The bond can be paid on the day of pickup (where a camper is delivered for an out of hours airport pickup the bond is payable on the day before pickup).

Cancellation Policy

The initial deposit paid is non-refundable. In addition to forfeiting your deposit the following charges also apply:

  • If cancelled up to 28 days prior to pick up $200 fee (or minimum deposit amount)
  • If cancelled from 27 days to 10 days prior to pick up 20% of the Total Rental
  • If cancelled 9 days to 4 days prior to pick up 50% of Total Rental
  • If cancelled 3 days prior or on day of pick up or No-Show 100% of Total Rental

If vehicle is returned early for any reason there are no refunds for the unused rental days.

Cancellation Policy Relocations

Where applicable client re-locators are required pay an initial bond of $1000 when a vehicle relocation request is received by us. The re-locator has a 48 hr cooling off period  in which to cancel the relocation. After this period the bond is non refundable for cancellation or no show at pickup. The bond will be refunded when the re-locator returns the vehicle as per their signed rental agreement and special conditions.

Altering a Booking

There is no charge for alterations to the booking unless the hired equipment is required for a longer period of time in which the customer pays for the extra days subject to availability and where a change falls into a peak period the current rates will apply. Where a shortening of the hire term occurs within 24 days prior to the start date, the original booking period stands and there is no refund for the days rentals not required.

Public Holidays for Queensland in 2016/2017 are:

2016

  • Queens birthday Queensland – Monday 3rd October
  • Christmas public holidays are:
    • Sunday 25th December
    • Monday 26th December
    • Tues 27th December

2017

  • Mon Jan 2  in lieu of Sunday 1st Jan New Years Day
  • Jan 26th Australia Day
  • Easter public holidays are:
    • Good Fri 14th April until Easter Monday 17 th april
  • 25th april anzac day
  • 1st May Labour Day Queensland only
  • 12th June Queen’s Birthday (NSW)
  • October 3rd Queens Birthday (Queensland)
  • Christmas public holidays are:
    • Monday 25th December
    • Tuesday 26th December

Late Return

Late return fee – up to 2 hours late $55 or after 2 hours – full days hire.

For every day past the due date that the van is late, the customer will incur the maximum daily rate for that vehicle, plus the normal daily rent in order to cover the potential loss of rental income. No show or contact and the vehicle will be reported to the police as stolen.   The renter will be liable for all retrieval costs.

Area of Travel

Rentals on the East Coast are to the area between Adelaide in South Australia and Cape Tribulation (north of Cairns) in Queensland that is within 500km of the coast.

You can apply at the time of booking or before pick up to have the above area amended to meet your specific needs; however travel outside this area is at the sole discretion of Driveabout Campers Australia and Barefoot Campers Australia.

Travel outside the outside east coast area is permitted when approved as per your rental agreement. Additional fees may apply depending on your rental term. Eg. Areas include: Western Australia, Northern Territory, Mt Isa, Bourke, Broken Hill and Alice Springs.

Road Restrictions

Vehicles must be kept on sealed roads at all times (tar, asphalt and concrete). All vehicles may only be driven on recognised roads as shown on maps. Driving on unsealed roads up to 500 metres to a camp site or rest area or breach access is permitted.

All insurance and refundable money is waived if the above conditions are breached. Any damage and/or recovery costs are the responsibility of the renter.

East Coast travel of Australia only, unless authorised.

Repairs

All repairs must be authorised by Driveabout Campers Australia and Barefoot Campers Australia prior to any repair work. Repairs will be approved provided the renter was not directly responsible for the damage. Driveabout Campers Australia and Barefoot Campers Australia will reimburse you for expenses incurred for any authorised repairs as long as receipts can be presented. We will not accept any responsibility for hotel or motel charges, meals or out of pocket expenses, in the case of breakdowns or for any lost days, but we will reimburse lost days hire.

Note: All our campervans are serviced every 5000km. We will arrange for the campervan to be serviced at our cost, but you will have to be without the use of campervan for the time taken to service. If you travel beyond this distance without Driveabout Campers Australia’s and Barefoot Campers Australia’s consent and if you breakdown we will not be responsible for any loss of days hire or accommodation or meal charge or out of pocket expenses.

You will be responsible for ALL mechanical repairs and subsequent damage and any retrieval costs of you travel and breakdown beyond the service period eg. worn-out brakes, broken fan belt, etc.

You must inform us at least 48 hours or 500km prior to the required service interval due, so we can book the campervan in for a service at next available service town. Service not available on weekends or public holidays.

Toll Charges

All our campervans are fitted with E-tags or video pass for your convenience, we will charge at the end of hire cost of tolls, plus a $7.70 handling administration fee.

Traffic Infringements

We reserve the right to charge the renter an administration fee of $99 for any traffic or parking infringements. You must inform Driveabout Campers in the event of an accident at the earliest possible opportunity and no later than 24 hours.

Vehicle Consultation

On pick up of the campervan our staff will provide a complimentary consultation. This includes an explanation of where everything is and how to use them.

Credit Cards

We only accept MasterCard and Visa Cards and there will be a merchant fee of 2% of the total hire. A minimum administration fee of $22.00 applies regardless of payment method.

Exchange Rate/Currency Variations

All credit card transactions are conducted in Australian dollars, due to exchange rate fluctuations there could be some variance in the amount refunded compared with the rate initially charged. We will not accept any liability for this.

Bond Deposit/Vehicle Excess

A bond is required on all vehicles at time of collection. This is determined by the excess reduction option. Your security bond can be paid by credit card or (cash – Gold Coast branch only). The credit card holder must be present and able to sign for the vehicle security bond upon vehicle collection. The cardholder is jointly and severally liable for any damage to the rental vehicle. The security bond is fully refundable provided the vehicle is returned on time, undamaged, in clean order, with the correct amount of fuel and to the right location. Failure to return the vehicle clean and all items listed on the signed form, undamaged or without the correct fuel level or to the wrong location will incur a fee which will be advised upon return of the vehicle. Where there is a pick up offsite the bond must be prepaid.

In the event of an accident in which you are not at fault, we will hold your bond until the 3rd party agrees to pay our costs. Once these costs are met we will refund to you your bond less admin fees and expenses, and loss of rental.

Where a higher bond is utilised the insurance excess portion is refunded (where applicable) and the renter must submit a letter of demand for the remaining bond portion to the 3rd party.

Where we are unable to recover costs then it is the renter who is responsible to recover the excess money from the third party. Please note some insurance claims can take months or even years to resolve.

Vehicle Excess

The renter is responsible for the excess of the cost of damage to their rented vehicle or third party property, including: towing, recovery costs, theft, fire, break-in or vandalism and administration fees. This also includes the cost of the daily rental for the period the vehicle is off road for accident repairs. The excess is applicable regardless of who is at fault and must be paid at the time the accident (where an authorised bond imprint is applied) report is completed, not at the completion of the rental.

Where an upfront paid bond is paid this amount will be withheld until the claim or assessment is completed. The excess will be refunded only if we are successful in recovering all the cost of the damages from the third party (where applicable) and Driveabout Campers Australia and Barefoot Campers Australia will require a letter of demand from the renter which will be submitted to the insurer on the renter’s behalf.

Please note that insurance claims can take months or even years to resolve. The excess applies in respect of each claim, not rental and claims against third parties will not be effected by Driveabout Campers Australia and Barefoot Campers Australia unless the damage and losses to Driveabout Campers Australia and Barefoot Campers Australia exceeds the chosen bond/excess amount. Where the cost of damage and loss to Driveabout Campers Australia and Barefoot Campers Australia is less than the chosen bond/excess amount the balance will be refunded to the renter, if a third party is at fault then the renter will be responsible to recover his or her loss from the third party. 

All damage covered is forfeited if the terms and conditions of the rental agreement are breached.

Insurance Options

Drivers 21 to 24 years

  Cost Per Day Bond Liability Glass & Tyre Protection
Standard Liability Included AU$2,500 AU$2,500 Not Included
Liability Reduction – Option 1 AU$17 AU$900 AU$900 Not Included
Liability Reduction – Option 2 AU$33(max charge $1400) AU$200 AU$0 Included

Drivers 25 years and over

  Cost Per Day Bond Liability Glass & Tyre Protection
Standard Liability Included AU$2,500 AU$2,500 Not Included
Liability Reduction – Option 1 AU$17 AU$900 AU$900 Not Included
Liability Reduction – Option 2 AU$33(max charge $1400) AU$200 AU$0 Included

 

Please Note

All standard bonds for all age groups are charged to your credit card. All option 1 and 2 bond and excess is a credit card swipe only.

Option 2 for all drivers and age groups includes 2 tyre replacements and unlimited punctures, 1 windscreen and unlimited chips up to 1 windscreen replacement accidental damage up to $300 in total claims (an example: if you accidently damage the fridge door and the cost of repairs was $150, then there would be no charge to you the renter).
Option 2  does not cover for  lost or stolen items, administration and traffic infringement fees.
Option 2  covers overhead  and undercarriage damage but a $2500 additional excess applies where accidents involve damage to these two items.

All insurance cover will be made void if any of the following are breached:

Items 1:

  • Submersion in water
  • Contact with Salt Water
  • Creek or river crossings
  • Driving through flooded areas
  • Beach driving

Items not covered

  • Personal belongings are not covered. We recommend the renter does not leave valuables in the vehicle and should take out personal insurance.
  • Breach of Rental Agreements terms. The renter will be responsible for the total cost any damage. This will include any damage caused by wilful conduct eg: sitting or standing on the bonnet or roof of the vehicle
  • Bogged vehicles – The renter will be responsible for the cost to retrieve or recover a vehicle which has become bogged
  • Incorrect use of fuel – The renter will be responsible for any associated cost if fuel is used incorrectly (fuel being diesel or petrol). Includes any associated costs related to the incident
  • Under body damage or overhead damage, regardless of excess package taken if caused by items 1.
  • The cost to replace keys which have become lost or retrieval of keys which have been locked in a vehicle
  • Any damage caused by driving under the influence of alcohol or drugs and excess of $2,500.00 will apply regardless of bond option taken
  • The vehicle rented may only be used to legally carry the amount of passengers allowed. If more passengers are carried than allowed, Driveabout Campers does not accept any responsibility
  • Drivers not identified on the rental agreement and/or drivers that do not have a current open licence
  • The carrying of illegal or dangerous goods.

The renter is responsible for any recovery costs incurred through negligence regardless of the insurance excess. Driveabout Campers Australia and Barefoot Campers Australia cannot be held responsible for any breakdowns.

When Booking

Please check the Driveabout Campers Australia and Barefoot Campers Australia campervan you have booked via website. The website will show you the client, all the details of the Campervan; including the manufacturer, the make, the model, the year model range, and the inclusions. We do not accept that you did not know what you booked. Driveabout Campers Australia and Barefoot Campers Australia do not question your choice or level of camper.

Vehicle Model and Size

All Driveabout Camper Australia and Barefoot Campers Australia vehicles are advertised openly and honestly on the website with an accurate description of age, size and carrying capacity of the vehicle. All vehicles are supplied in direct relationship to models booked by the hirer, any cancellation or refusal to take the vehicle that was booked is classed as a cancellation on the day of pickup and will not be entitled to a refund under any circumstance.

Note 1: On PICK UP, an inspection of the vehicle will be conducted by the hirer and staff prior to the vehicle being released for rental. The inspection will cover external panel and windscreen; internals of the campervan; and inventory supplied. You will fill out the condition report with the Driveabout Campers Australia and Barefoot Campers Australia representative, showing any dent or damage to the vehicle. The cleanliness of the vehicle you will check to make sure it is to our industry level.

Note 2: Once the condition report is signed the Hirer agrees that they have received the vehicle in satisfactory condition and no refunds will be provided for issues with the condition of the vehicle from this point forward.

Note 3: Driveabout Campers Australia and Barefoot Campers Australia are not responsible for any insect such as but not limited to ants, flies, and mosquitoes. No refunds will be provided for any infestations mentioned above or that could have occurred during the rental period.

Keys

The Hirer will be responsible for full cost of replacing keys which are lost, broken or for the retrieval of keys locked in a vehicle. The cost of a locksmith travelling to the vehicle will be at the Hirer’s expense. Driveabout Campers Australia and Barefoot Campers Australia will not be responsible for any additional expense occurred by the Hirer if they lose the Keys. eg. problems in remote area and during Australian national holidays such as Christmas, Easter, etc. Due to the sheer size of Australia, sometimes it may take longer than normal to relocate a replacement vehicle, spare part, fix a problem on the roadside or be towed to the nearest garage, If this happens, then Driveabout Campers Australia and Barefoot Campers Australia will do their utmost to rectify the problem as soon as possible, but will not be held liable to any additional costs the hirer may incur due to being in a remote location or a Public Holiday.

Malfunction of Equipment

Malfunction of radio/cassette players, DVD, GPS, stoves, air-conditioning units, refrigerator, water pumps are not considered a mechanical breakdown as the vehicle is still able to continue driving during your holiday. No alternative accommodation or food items will be paid for during the duration of these malfunctions. If one of these items does go wrong, then they can only be inspected at one of our authorized regional depots across Australia.

Please note that GPS may not at all times give the correct route.

Any refund for on-road problems will be processed when the vehicle is dropped off at its final destination. Down time will be calculated in rentals days, and the refund will be credited against the Hirer’s credit card.

Night Time Driving

It is prohibited in the outback due to the large number of injured animals ie. kangaroos and people falling asleep while driving.

Do not swerve for animals

If an animal runs out in front of you do the following: Apply the brakes with a pumping action, keep straight, do not swerve!

If you hit the animal you may sustain damage. If you swerve you will roll and definitely cause serious injury to you and the people travelling with you and damage to your/other vehicles.

Rental Period

A rental period is based on a calendar day basis. Pickup day counts as day 1 regardless of pickup time and return day counts as last day regardless of drop off time. Late drop off fees apply.

Minimum Rental

Minimum hire is 3-5 days (Gold Coast and Cairns branches only). Minimum hire requirements for other branches depending on type of camper and length of hire.

Change of Vehicle

Should the vehicle booked be unavailable through unforeseen circumstances, Driveabout Campers Australia and Barefoot Campers Australia reserve the right to substitute an alternative vehicle without prior notification. This shall not constitute a breach of contract and does not entitle the hirer a refund.

Age Restrictions

Drivers must be 21 years or over, with a full drivers licence. If the licence is not in English format than an international driver’s licence is required. Drivers aged between 21 and 24 years are charged additional bond charges as per the web site.

Cleaning Fee

A cleaning fee is imposed if the vehicle is not returned in a reasonable condition to the manager’s discretion. If the vehicle is deemed to be in an unsatisfactory condition, the renter will incur a minimum fee of $85 to cover the cleaning costs.

Smoking

No smoking under any circumstance.

Calculation Errors

Driveabout Campers Australia and Barefoot Campers Australia will not honour calculation errors. Should a calculation error occur Driveabout Campers Australia and Barefoot Campers Australia will charge for the shortfall or will refund the overcharge.

Limit of Liability

In the event of no alternate campervan being available to the renter our liability is limited to a refund of the hire or prepaid monies or in the case of a mechanical failure (unless caused by the renter) the remainder of the hire period.

Animals

No animals are allowed in campervans.

Rates/Terms/Conditions

Are subject to change without notice.

Disclaimer

Illustrations and text in any of our documentation, brochure or website are subject to change. Images are a representation only of the vehicle depicted. Variances in the vehicles offered may occur due to substitutions, contents and layouts are subject to change without notice and may vary due to modifications and/or upgrades. Driveabout Campers Australia and Barefoot Campers Australia cannot be held liable for any such variance.

Terms of Booking on This Website

By booking through this website you have read and agreed to the terms and conditions available to you which are clear and concise and readable in English format.

Vehicle Capacity and Fitness to Drive

Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy

We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to ready and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues. The renter may use the cancellation deposit for a new booking for a period of 6 months from date of cancellation.

Brisbane Depot

Brisbane is a serviced non depot location – Direct airport pick up and return.

Office Hours

We are open:

Monday to Friday – 8am to 5pm

Saturday – 8am to 11am

Closed Sunday and Public Holidays

After Hours

Up to 7pm – $88

7pm to 9pm – $110

From 6am – $88

Outside these hours not available.

Campervans can be delivered for your arrival and can be returned out of hours in the airport parking; however, you will be required to pay all parking costs and staff fees (if applicable). The renter is required to pay for any parking or toll charges associated with any airport pickup and return.

Pick Up / Drop Off At Airport

Pick up / drop off at Brisbane Airport is free. The only costs that the customer will occur if the drop off / pick up has been specified to us at the time of booking, are any parking fees and the tolls in and out of the airport (Minimum hire requirements).

Brisbane Airport Domestic Terminal

Airport Drive, Brisbane.

After collection of your bags, please call Driveabout Campers Australia and Barefoot Campers Australia on 07 5575 5102 and then make your way to the open air Public Pick Up area (to the left of the Multi Storey Car Park) and we will meet you there.

Brisbane International Terminal

Airport Drive, Brisbane

After you clear customs, please call Driveabout Campers Australia and Barefoot Campers Australia on 07 5575 5102 for pick up instructions and then proceed to the open air carpark (to left of the Multi Storey Car Park) where a Driveabout Campers Australia and Barefoot Campers Australia or vehicle with Driveabout Camper Australia and Barefoot Campers Australia signage will meet you there.

Byron Bay Depot

Byron Bay is a serviced non depot location – Pick up and drop off by prior arrangement and at designated time or location

BP Service Centre, Ewingsdale Road, Byron Bay.

Office Hours

We are open:

Monday to Friday – 8am to 5pm

Saturday – 8am to 11am

Closed Sunday and Public Holidays

After Hours

Up to 7pm – $88

7pm to 9pm – $110

From 6am – $88

Outside these hours not available.

Transfers

Transfers direct to and from Byron Bay and the Gold Coast are available and are free on longer term hires.

Cairns Depot

Cairns Rent-A-Car – After Hours Drop Off Available

Cnr Airport Drive and Sherridan Streets, Cairns

Office Hours

We are open:

Monday to Friday – 8am to 5pm

Saturday – 8am to 2pm

Sunday – 8am to 12pm

Closed Public Holidays

After Hours Pickup Can Be Negotiated

Up to 7pm – $88

7pm to 9pm – $110

From 6am – $88

Pick Up / Drop Off At Airport

Pick up / drop off at Cairns Airport is free for any hire (except out of hours).

Cairns Airport International and Domestic

Airport Avenue, Cairns

Exit outside to the Public Pick Up Area and phone 07 4053 1016 for pick up.

Gold Coast Depot

Unit 4, 31 Hillcrest Parade, Miami, Qld

Office Hours

We are open:

Monday to Friday – 8am to 5pm

Saturday – 8am to 11am

Closed Sunday and Public Holidays

Campervans can be delivered for your arrival and can be returned out of hours in the airport parking; however, you will be required to pay any parking costs (if applicable).

After Hours

Up to 7pm – $88

7pm to 9pm – $110

From 6am – $88

Gold Coast Airport Domestic Terminal

Terminal Drive, Coolangatta

After collection of your bags contact Driveabout Campers Australia and Barefoot Campers Australia on 07 5575 5102 and proceed outside of the terminal and cross the road to the centre island for public pick up and wait for a Driveabout Campers Australia and Barefoot Campers Australia or vehicle with Driveabout Campers Australia and Barefoot Campers Australia signage to meet you there.

Gold Coast Airport International Terminal

Terminal Drive, Coolangatta

After collection of your bags, contact Driveabout Campers Australia and Barefoot Campers Australia on 07 5575 5102 and proceed outside the front doors and wait for a Driveabout Campers Australia and Barefoot Campers Australia or vehicle with Driveabout Campers Australia and Barefoot Campers Australia signage.

Special Conditions for Airport Pickup and Return

Special conditions for airport pick up. All pickups will be up to 45 minutes after your flights listed touchdown and late arrivals without notification will incur a fee regardless of fault if the flight is delayed for any reason.

Where possible please advise us if your flight is late before you depart. The fee will be charged at the manager’s discretion. Driveabout Campers Australia and Barefoot Campers Australia will not be held responsible for a delayed pickup on our part where access to an airport’s major roads and peak hour traffic delays or any circumstance prohibits our ability to arrive on time. Where we are late for a return we will require you to secure the campervan in the airport parking for retrieval by our staff. In this instance (unless an out of hours return) we will pay the parking costs.

Vehicle Pick Ups and Drop Offs

In order to prevent unnecessary delays and to maximise your holiday experience please make contact with the pickup branch 24 hours before collecting your vehicle. This will allow us to confirm with you the pickup time for your vehicle. Drop offs must be before 4.30pm at all branches Monday to Friday and weekends by negotiated time except Cairns and Gold Coast which have late drop box facilities. Last drop off to the Gold Coast is 4pm. At Brisbane City and Melbourne drop offs we will need to be notified 24 hours prior.

Early Returns

There is no refund for early returns. Hirers are charged for the length of time booked, not the actual time used.

Maximum Number of Passengers

Rental vehicle may only be driven with the legal number of occupants. Driving the vehicle with more than the maximum allowed number of persons voids all insurance and coverage and could result in a $250 breach of duty charge or loss of the bond.

Cleaning Fee

All vehicles must be returned washed and clean to a reasonable condition. (For rents less than 7 days washing is not required unless very dirty. Special events have extra requirements and will be advised on pickup). The washing of linen is not required. A minimum fee of $88 will apply if the vehicle is returned in an unsatisfactory condition at the manager’s discretion. Cleaning will not be allowed when you return your vehicle at any depot; it must be completed prior to return of vehicle.

VERY IMPORTANT

All cushions, bedding and internal facilities eg. Tables, kitchen appliances, cooking utensils and the like must be returned to their original places. We will not accept tables, chairs and any damaging items strewn about the camper eg. On top of bedding and seats etc and in any damaging position to any internal items. An excess wear and tear fee will apply.

Traffic Infringements

We reserve the right to charge the renter for any speeding or unpaid parking fines and traffic infringements. An additional administration fee of $99 per fine will apply to cover the costs of processing. You authorise Driveabout Campers Australia and Barefoot Campers Australia to debit your credit card with these charges by signing the rental agreement.

Island Trips

All Driveabout Campers  Australia and Barefoot Campers Australia vehicles are restricted to mainland Australia (except for Magnetic Island and North Stradbroke Island which is permitted). Trips to islands, including Tasmania and Kangaroo Island are allowed only with prior permission from Driveabout Campers Australia and Barefoot Campers Australia. All recovery costs from any island are the renter’s responsibility, regardless of cause. Unauthorised travel will void all insurance and coverage. Hirers will also be responsible for all costs associated with the rental, including servicing, breakdown and recovery as well as loss of bond.

Repairs and Breakdowns

If you experience any problems, even minor, you must contact Driveabout Campers Australia and Barefoot Campers Australia for further assistance and advice. We will approve repairs provided the renter was not directly responsible for the damage. Tax invoices must be submitted or the claim will not be paid. Repairs of any nature cannot be made without Driveabout Campers Australia and Barefoot Campers Australia authorisation. Any problems associated with the vehicle, including equipment failure, must be reported to Driveabout Campers Australia and Barefoot Campers Australia as soon as possible and within 24 hours in order to give Driveabout Campers Australia and Barefoot Campers Australia the opportunity to rectify the problem; we cannot guarantee all items for any claims submitted after this period. Malfunctions of radio, television, DVD players, GPS, cabin lights, air-conditioning, fridges, water pumps, etc are not considered mechanical breakdowns and downtime will not be paid.

Very important: repairs and service for breakdowns are limited on weekends and public holidays especially in peak periods such as Christmas and New Years and especially in country areas. Driveabout Campers Australia and Barefoot Campers Australia will not be responsible for out of pocket expenses or loss of goods or food spoilage, etc. Driveabout Campers Australia and Barefoot Campers Australia reimbursement is limited to days of rental lost only and where a vehicle cannot be repaired or replaced is limited to reimbursement of remaining rental days only. Refunds will not be given for days of rental already used. Outback roadservice is limited to 50kms free to the nearest service repair centre. Recovery costs from outside the 50kms free limit are the responsibility of the renter. WE STRONGLY RECOMMEND YOU TAKE OUT FULL TRAVEL INSURANCE.

Oil and Water Levels

The hirer/driver is not required to check oil or water levels or any components in the engine compartment unless instructed to by Driveabout Campers Australia and Barefoot Campers Australia. All campers are checked prior to your rental and are serviceable for your rental period up to the 5000kms service limit as per your agreement. VERY ‘ IMPORTANT ‘   It is the renter’s responsibility to monitor all warning systems including lights, gauges and buzzers. If any of the warnings occur such as rising temperature gauge from its normal position, oil warning light or any dashboard lights or if it has a loss of power or the vehicle makes strange noises or for any reason you are unsure YOU MUST STOP THE CAMPERVAN AND CONTACT DRIVEABOUT CAMPERS AUSTRALIA/BAREFOOT CAMPERS AUSTRALIA IMMEDIATELY, IF YOU CONTINUE TO DRIVE THE VEHICLE AND CAUSE ENGINE OR DRIVELINE DAMAGE YOU WILL BE RESPONSIBLE FOR ALL COSTS.

Vehicle Accident Damage

In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.

Driveabout Campers Australia and Barefoot Campers Australia will not be held responsible for customers missing pre-organised tours, flights, etc due to vehicle repairs or breakdowns. Driveabout Campers Australia and Barefoot Campers Australia will not reimburse any non-refundable deposits or other associated costs incurred by the hirer as a result.

Living Equipment

Living equipment, as detailed in the check list, is included in the vehicle. The hirer will be charged for any missing or damaged items. Excludes minimal broken cups, plates, towels, etc.

Procedures In Case of Accident

If the customer is involved in a motor vehicle accident whiles on hire, the following procedures should be followed:

(a)         At the scene of the accident the customer must:

  1. Obtain the names and addresses of Third Parties and any witnesses.
  2. Report the accident to police, regardless of estimated damage costs.
  3. Not accept blame or insist the other party is at fault.
  4. If possible, photograph damage to all vehicle(s) and registration number(s).
  5. Phone Driveabout Campers with the accident details within 24 hours.

(b)         At the depot:

  1. The customer must produce their Driver’s Licence and hand over the police report (if applicable) and any supporting photographs.
  2. The customer is required to pay the liability (if applicable) and any other amount due by them in respect of any damage arising from an accident, loss or damage. This amount is payable at the time of reporting ‘the event’ and not at completion of the rental period.
  3. The customer will pay Driveabout Campers the daily rental rate for the period the vehicle is off fleet for accident repairs up to the bond amount chosen.
  4. A Driveabout Campers Australia/Barefoot Campers Australia representative will ensure that the Motor Vehicle Accident Report is completed clearly and accurately signed by the customer.

(c)         Exchange Vehicle:

  1. The availability of an exchange vehicle is not guaranteed, provision is subject to availability, customer location, accident liability and remaining hire duration. Additional charges may be incurred (see below).
  2. If an exchange value is required as a result of an accident, the customer is responsible for making their own way to the nearest Driveabout Camper Depot or pick-up location at their own cost.
  3. Driveabout Campers Australia and Barefoot Campers Australia may offer the customer the option of paying an “Exchange Vehicle Relocation Fee” to send a driver to deliver the exchange vehicle to the customer’s location.
  4. The customer will pay for any costs relating to delivery of a change over vehicle as a result of any single vehicle accident. This charge applies irrespective of any liability reduction taken.
  5. A new vehicle security deposit will be required for the exchange vehicle.

(d)         Time Frame for Settlement of Customer Liability Claim

  1. Driveabout Campers shall use best endeavours to ensure that any money due back to the customer is forwarded as quickly as possible; however, Third Party claims can take months or even years to resolve. Driveabout Campers Australia and Barefoot Campers Australia cannot force the destiny of these claims and the customer acknowledges that handling of these claims is up to Driveabout Campers’ Insurer and the Third Party, whether they be insured or not.
  2. Driveabout Campers agrees to refund any vehicle security deposit refunds applicable within 60 days of receiving final resolution and payment relating to third party claims.
  3. For information regarding outstanding claims or vehicle security deposit refunds please contact Driveabout Campers Australia and Barefoot Campers Australia during office hours.
  4. The customer agrees to provide all reasonable assistance to Driveabout Campers Australia and Barefoot Campers Australia in handling any claim including providing all relevant information and attending Court to give evidence.

Important note: Under no circumstances should the customer attempt to start or drive a vehicle that has been involved in an accident, damaged by rollover, water submersion or any other means without permission from Driveabout Campers.

Major Accident Damage

In the event of a major accident and the campervan is left as an undriveable condition the rental agreement will be voided and bonds are forfeited. It is the responsibility of the renter to reclaim all costs from the 3rd party (if at fault where applicable), for all out of pocket expenses including and not limited to Driveabout Campers. In the event the renter is at fault the agreement is voided and all bonds are forfeited. The rental may re-rent another vehicle in either instance and (where available) from the nearest depot and is bound by a new agreement and terms and conditions for the rental period. The renter is liable for all costs to return the campervan if minor damage or present themselves to the nearest depot location for a replacement vehicle.

Child Safety Seats

It is the responsibility of the renter to install and secure child safety seats. Driveabout Campers will not be liable for any seat that is not installed correctly.

DRIVEABOUT CAMPERSAUSTRALIA/BAREFOOT CAMPERS AUSTRALIA STRONGLY RECOMMEND YOU TAKE ADDITIONAL AND ADEQUATE TRAVEL INSURANCE ON TOP OF ANY COVER YOU MAY HAVE WITH OUR COMPANY

Driveabout Campers Australia/Barefoot Campers Australia reserve the right to refuse rental at any time and will not be held liable for any loss or costs, and is limited to refunding any prepaid rental monies only